Last updated: 31 August 2026
1. What we collect
To run your WhatsApp Business account, ConnectBee collects and stores:
- Account information — your name, business name, email, phone number, and password.
- WhatsApp connection data — your connected number, and either your Meta WhatsApp Business Cloud API credentials (access token, WABA ID, phone number ID) or your QR-linked WhatsApp Web session.
- Messages & contacts — the messages you send and receive through ConnectBee, and the contact lists, groups, and tags you upload.
- Usage & billing data — wallet balance, recharge history, and message delivery logs.
- Support data — anything you share with us through a support ticket or contact form.
2. How we use it
We use your data only to operate the service you've signed up for:
- Sending, receiving, and displaying your WhatsApp messages inside your dashboard.
- Running the automations you configure — auto-reply rules, bulk campaigns, and message templates.
- Calculating wallet usage and billing for messages sent.
- Responding to support requests and account issues.
- Improving reliability — for example, diagnosing why a message failed to deliver.
We do not sell your data, your contacts' data, or your message content to third parties.
3. Message retention
Your account has a configurable message-retention period (set from your Profile settings). Messages older than that period are automatically and permanently deleted from our systems. You can also request an immediate purge of older messages at any time from your dashboard.
4. Third parties we work with
Depending on how you connect your number, some data passes through:
- Meta / WhatsApp — if you use the official Cloud API connection, message delivery is handled by Meta's WhatsApp Business Platform, governed by Meta's own data policies.
- Payment processors — wallet recharges are processed by a third-party payment gateway; we do not store your full card or UPI details ourselves.
5. Data security
Access tokens and passwords are stored encrypted. Access to your account data is limited to your own login, your reseller (if applicable), and ConnectBee staff strictly for support and platform maintenance purposes.
6. Your rights
You can access, export, or delete your contacts, message history, and templates at any time from your dashboard. To request full account deletion, contact us using the details below — we'll confirm once it's complete.
7. Changes to this policy
If we make a material change to how we handle your data, we'll notify you by email and update the "Last updated" date above.
8. Contact us
Questions about this policy or your data — reach us at info@connectbee.in.