Terms of Service

1. Your account

You need an account to use ConnectBee. You're responsible for keeping your login credentials and API key secret, and for all activity that happens under your account — including anything sent by a sub-user or team member you've added.

2. Connecting a WhatsApp number

ConnectBee supports two ways to connect a number:

• Meta WhatsApp Business Cloud API — the official, compliant route. You're responsible for keeping your Meta Business account and access token valid.
• QR-linked WhatsApp Web session — an unofficial connection method. WhatsApp's own Terms of Service do not formally permit this for automated or bulk use, and the ban risk for the connected number sits with you, not ConnectBee.

3. Acceptable use

You agree not to use ConnectBee to send:

• Unsolicited messages to people who haven't opted in to hear from you.
• Spam, phishing, malware, or deceptive content.
• Content that's illegal in the jurisdiction you're sending it to or from.

We may suspend or terminate accounts that violate this, WhatsApp's own policies, or Meta's commerce and business messaging policies.

4. Billing & wallet

ConnectBee runs on a prepaid wallet: you recharge a balance, and each message sent deducts your plan's per-message rate. Message costs are non-refundable once a message has been sent, but unused wallet balance can be refunded on request within the limits of our refund policy — contact support to arrange this.

5. Message templates & Meta approval

Templates submitted through ConnectBee for Meta Cloud API approval are reviewed and approved or rejected by Meta, not by us. We pass through Meta's decision and any rejection reason as-is; we can't override or expedite Meta's review process.

6. Reseller accounts

If you operate a reseller/agency account, you're responsible for your own sub-accounts' compliance with these terms, for the pricing and support you offer your clients, and for any billing disputes between you and your clients — those are outside ConnectBee's involvement.

7. Service availability

We aim for high uptime but don't guarantee uninterrupted service — WhatsApp/Meta outages, maintenance windows, or issues on your connected number's end can affect delivery, and are outside our control.

8. Limitation of liability

ConnectBee is provided "as is." We're not liable for indirect or consequential losses — including lost business, lost messages, or a banned WhatsApp number — arising from your use of the service, to the maximum extent permitted by law.

9. Termination

You can close your account at any time from your dashboard. We may suspend or terminate an account that breaches these terms, with notice where reasonably possible.

10. Governing law

These terms are governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts of India.

11. Contact us

Questions about these terms — reach us at info@connectbee.in.